Automatically calculate an NPS score using this tool 😱

WOW, what a year! Thanks to everyone who has supported the newsletter this year; it really means a lot 🎄🎅🏻

We'll finish off the year with a light email, but an extremely valuable tool that we'd like you to check-out: meta-cx.com.au 👇👇

Produce an automatic NPS score using this tool 🤖

ChatGPT has caught the world by storm in the recent weeks. It has the ability to understand a prompt and produce a relevant response - whether that response be code, formulas, open text or quantitative results.

This got us thinking ... how can we leverage ChatGPT for CX purposes ... ?

Enter meta-cx.com.au - a tool which automatically quantifies the NPS, CSAT & CES results for any open-text data input e.g. customer verbatim, webchat, email, SMS:

How to use this tool 🔨

• Step 1: Log-in to the tool using our beta account. Leverage the free 50k credits!

• Step 2a: Test a single response by copying and pasting a customer comment

• Step 2b: Upload multiple comments using our multi-comment loader template

• Step 3: Review the outputs

• Step 4: Provide feedback on what else you'd like to see within this tool - [email protected]

Did this provoke an idea? 💡

In our opinion, the above tool is just one minor example as to how chatGPT (and other AI tools) will revolutionise the CX space. We are particularly bullish about the ability for AI to replace the need to collect survey data, as it can be inferred from the qualitative outputs received from customers.

If you have a suggestion as to how we can enhance meta-cx.com.au (or if you would like to collaborate on the above idea with us, please respond to this email!

Our future roadmap includes:

• Automatic trend-lines for quantitative results

• Improved accuracy of the tool by training it with existing datasets

• Enhanced dashboard capabilities; integrate metadata into graphs

If you think you can help with any of the above items (or have any suggestions), we'd love to chat!

Cheers,

Ben @ What's CEXy!