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Featured Posts

Customer ExperienceCustomer Experience

10 ways to calculate ROI on CX 💰💰

+ 6 free ROI templates that you can begin using today 📲

Customer ExperienceCustomer Experience

How #ConversationalAI Will Impact CX 🔮

10 Practical Use Cases Explained In Plain English 🤓

Ben Carmichael

Customer ExperienceCustomer Experience

The Demise Of Third Party Cookies 🍪 Why You Should Be Worried ...

+ The Increasing Importance Of Zero & First Party Data 🎉

Ben Carmichael

Archive

New Research from Medallia: Does Personalisation REALLY matter to customers? 🤔

Hot Off The Press 🔥: Survey results from >2000 consumers 🙋‍♀️🙋🙋‍♂️

Ben Carmichael

Customer ExperienceCustomer Experience

11 Stats from CMSWire's 2024 State Of Digital CX Report 🥁

A 70+ page report summarised just for YOU! 👊

Ben Carmichael

Why CX Will Become 2.8X More Important In 270 Days Time 👀

Third Party 🍪 Deprecation Is Coming In Oct-24 !

Ben Carmichael

Customer ExperienceCustomer Experience

The Biggest Problem In CX Today? 💠

+ CX metrics you should consider in 2024 📈

Ben Carmichael

The Rise Of The "Synthetic Customer" 🦾

Everything You Need To Know 🤖

Ben Carmichael

Customer ExperienceCustomer Experience

10 CEXy Predictions For 2024 🔮

A quick read with your morning coffee ☕️, or evening wine 🍷

Ben Carmichael

Customer ExperienceCustomer Experience

Pass Or Fail 📝? Reflecting On My 2023 CEXy Predictions ... 🔮

Did I REALLY Predict ChatGPT Before It Happened? 😳

Ben Carmichael

Customer ExperienceCustomer Experience

Is This The Future Of CX? 🤔🔮

Introducing Cam, The CX Concierge 🤖 ...

Ben Carmichael

Customer ExperienceCustomer Experience

8 Golden Nuggets From Adobe's 2023 State Of Digital CX Report

+ Where Have I Been?? 👀

Ben Carmichael

The 3 Levels Of CX Action - Closing The Loop On Steroids 💪

Descriptive > Predictive > Prescriptive Analytics 📊

Ben Carmichael

Customer ExperienceCustomer Experience

6 Findings From PWCs Global Consumer Pulse Survey 2023

A Quick Read With Your Dinner 🍛 Or Morning Coffee ☕️

Ben Carmichael

Customer ExperienceCustomer Experience

#CX As A Differentiator - The Impact Of Getting It Right / Wrong 💰

10 Stats To Make You Look Smart In Front Of Your Boss 🥸

Ben Carmichael