Customer Experience

Content relating to the thriving #CX industry

Customer Experience
Customer ExperienceCustomer Experience
11 Stats from CMSWire's 2024 State Of Digital CX Report 🥁

11 Stats from CMSWire's 2024 State Of Digital CX Report 🥁

A 70+ page report summarised just for YOU! 👊

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
The Biggest Problem In CX Today? 💠

The Biggest Problem In CX Today? 💠

+ CX metrics you should consider in 2024 📈

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
10 CEXy Predictions For 2024 🔮

10 CEXy Predictions For 2024 🔮

A quick read with your morning coffee ☕️, or evening wine 🍷

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
Pass Or Fail 📝? Reflecting On My 2023 CEXy Predictions ... 🔮

Pass Or Fail 📝? Reflecting On My 2023 CEXy Predictions ... 🔮

Did I REALLY Predict ChatGPT Before It Happened? 😳

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
Is This The Future Of CX? 🤔🔮

Is This The Future Of CX? 🤔🔮

Introducing Cam, The CX Concierge 🤖 ...

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
8 Golden Nuggets From Adobe's 2023 State Of Digital CX Report

8 Golden Nuggets From Adobe's 2023 State Of Digital CX Report

+ Where Have I Been?? 👀

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
6 Findings From PWCs Global Consumer Pulse Survey 2023

6 Findings From PWCs Global Consumer Pulse Survey 2023

A Quick Read With Your Dinner 🍛 Or Morning Coffee ☕️

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
#CX As A Differentiator - The Impact Of Getting It Right / Wrong 💰

#CX As A Differentiator - The Impact Of Getting It Right / Wrong 💰

10 Stats To Make You Look Smart In Front Of Your Boss 🥸

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
12 Contact Centre Stats You Need To See In 2023 👀

12 Contact Centre Stats You Need To See In 2023 👀

What's CEXy In The Contact Centre Today? ☝️

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
11 Mistakes I Regularly See #CX Programs Making 🤦

11 Mistakes I Regularly See #CX Programs Making 🤦

#2 REALLY Grinds My Gears 🤬

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
Forbes Just Released Their Top 100 #CX Stats For 2023 🚨

Forbes Just Released Their Top 100 #CX Stats For 2023 🚨

Check Out The 9 Key Themes From The Report 👉 🦾

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
What's 🔥 In #CX At The Moment 😎?

What's 🔥 In #CX At The Moment 😎?

5 Quick Stories To Keep You Up To Date ...

Ben Carmichael
Ben Carmichael