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Customer ExperienceCustomer Experience
ROI on CX 💰 - 8 Graphs You Can Use To Gain C-Suite Buy-In 🫵

ROI on CX 💰 - 8 Graphs You Can Use To Gain C-Suite Buy-In 🫵

#3 Is My Personal Fav! 📈⤴

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
The Makeover That The "Contact Us" Page Deserves 💋💄

The Makeover That The "Contact Us" Page Deserves 💋💄

💡 How "Contact Orchestration" Will Change Customer Service Forever 🫵

Ben Carmichael
Fran Brzyski
Ben Carmichael, +1
Customer ExperienceCustomer Experience
🔥 Key Takeaways: Adobe 2023 Digital Trends Report 👀

🔥 Key Takeaways: Adobe 2023 Digital Trends Report 👀

🚨 Move quickly - only 9% of businesses use customer intent to personalise!

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
The 2023 CX Maturity Curve - What You Should Be Thinking About

The 2023 CX Maturity Curve - What You Should Be Thinking About

+ the recent inflection point I've 👀 in CX (LaaaaS)

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
The Demise Of Third Party Cookies 🍪 Why You Should Be Worried ...

The Demise Of Third Party Cookies 🍪 Why You Should Be Worried ...

+ The Increasing Importance Of Zero & First Party Data 🎉

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
5 takeaways from my keynote at the CMO summit this week 🗣

5 takeaways from my keynote at the CMO summit this week 🗣

+ what really differentiates CX leaders from CX laggards

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
🥁 2023 Digital Customer Experience (DCX) Survey Results ...

🥁 2023 Digital Customer Experience (DCX) Survey Results ...

+ The Digital Tools / Apps That Are Coming In 🔥

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
Q&A with Augie Ray (VP of Gartner)

Q&A with Augie Ray (VP of Gartner)

Best Practice CX Insights From A Gartner Analyst 🤩🤯

Ben Carmichael
Augie Ray
Ben Carmichael, +1
Customer ExperienceCustomer Experience
😱 58% Of Customers Call Back If They Don't Receive An Update After 7 Days!

😱 58% Of Customers Call Back If They Don't Receive An Update After 7 Days!

+ The 3 Laws Of Customer Service

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
Contact Deflection ... What Does It ACTUALLY Mean? 🤔

Contact Deflection ... What Does It ACTUALLY Mean? 🤔

+9 Ways To Measure This Concept (& Keep Your Boss Happy 😉)

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
🥁 2023 Customer Satisfaction Index (CSI) Survey Says ...

🥁 2023 Customer Satisfaction Index (CSI) Survey Says ...

+ Proof That The Utilities Sector Is In Trouble ⚡️💧

Ben Carmichael
Ben Carmichael
Customer ExperienceCustomer Experience
Gen Z 🧒🏼 VS Baby Boomers 👵🏻: Should You Treat Them Differently?

Gen Z 🧒🏼 VS Baby Boomers 👵🏻: Should You Treat Them Differently?

Are Millennials REALLY that needy 🤔?

Ben Carmichael
Ben Carmichael
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